Terms & Conditions

How long do I have to return my items if I am not happy with them?

We at Laurlylou offer a 30-day money-back guarantee. So if for any reason you are not satisfied with any products, you can return them to us within 30 days of purchase. They must be in their original condition and packaging for a full refund.

Please contact us at shoplaurlylou@gmail.com to arrange this. Return postage is to be covered by the customer.

If you are returning items to us we suggest using a trackable service, as we don’t guarantee that we will receive the returned item.

But what if my items are faulty or damaged?

If when you receive your order you find any items to be faulty or damaged please contact us straight away at shoplaurlylou@gmail.com with a description, order number, and images of the product or products.